Hero posts in Swindon let after Covid hit staff numbers


Residents of West Swindon and Royal Wootton Bassett have faced problems with their post due to a shortage of staff at Royal Mail delivery offices.

The Royal Mail said the Covid-related illness and workers having to self-isolate had caused them to struggle to keep up with demand – with some people yet to receive a post this year.

Some were left without death certificates, GP and hospital appointment letters and bank cards, but people praised the efforts of their postal workers under difficult circumstances.

Here’s what Adver readers and community members had to say…

Kerry Ann Byfield: “The position in the parks area is amazing. She is always full of smiles, always wishes a good day and is a credit to the Royal Mail.

Robert H Jordan: ‘I have nothing but words of thanks for the post delivery men and women, who even when the weather would make me think twice about going out, they deliver the mail, and so often it’s such a good post.

“And even when the dogs bark at them, they don’t want to eat them, they want to lick them to pieces for being so nice. Thanks for all you’ve done.”

Sandie Rule: “Don’t hit our posties. They do a fantastic job and we have a brilliant relationship with ours.

Clare Baker: ‘I can say our postman in Penhill has got to be THE best postman Royal Mail has!

Marilyn Beale: “We had a few latecomers today – the birthday cards arrived three days late – but that’s obviously not the postman’s fault. Seems to me they had a few who got sick and are now catching up.

“But agree that the postmen of Penhill are the best – and trash men.”

Bethan Trueman: “I would like to shout out Dawn delivering here because she works hard to cope with all of this, but she always has a smile on her face and a happy hello etc. when she delivers our message. She is marvellous.

“One thing that I loved that she did, which really showed her that she goes above and beyond in a job that must be difficult anyway, let alone now, is that we had an item that was signed for 24 hours and therefore needed to be delivered.

“She remembered it was a girl’s birthday on our street so she also brought all her cards so she wouldn’t miss it – she was really going over the top considering she was already doing extra work and tours!”

Martin Hoar: “Perhaps the story should be about how hard the remaining Royal Mail staff are working to fill the gaps. If it’s anything like other businesses, as soon as someone comes back, someone else leaves. Imagine recovering from Covid to return to work and go straight into full catch-up mode.

Carrie Parker: ‘It’s not the fault of the postal workers, they’re doing their best, they’ve had 50% of staff hit with Covid in addition to being short-staffed at their busiest time of year and having to deliver thousands of Covid the tests that people order, which are prioritized as courier tracking. Keep up the hard work, postmen.

“Rachel Butler: “I renewed my driver’s license and got it in three or four days. I also wanted to post a positive story. The postmen are all hard working, thank you.

Rosemary Kent: “They deserve nothing but praise for all their hard work during this pandemic which they have never stopped come what may, having hanfed the workforce, the extra Christmas mail and the Covid tests, so a huge thank you from me.”

Michelle Gibson: “The Grange Park postwoman does a wonderful job and has had no issues with deliveries.

Jane Mackrill: “I can’t fault the Royal Mail at all.”


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